Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is an aerospace Joint Venture Company between Pratt & Whitney Canada (P&WC) and MTU Maintenance Berlin-Brandenburg GmbH (MTU) providing overhaul and repair services, customer support and spare engine sales to operators of P&WC products within Europe, Africa and the Middle East. We add value by leveraging the services and relationships of both partners in providing integrated solutions to delight our customers. For our location in Ludwigsfelde (near Berlin) we are looking for: 

Mobile Repair Team (MRT) Event Manager Aviation (all genders)

Code: CSC / Operations

Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support and logistic support functions. The Service Center is seeking an MRT Event Manager to join its Command Center team in Ludwigsfelde, Germany. The role involves coordinating and managing mobile repair activity requests, providing technical and commercial assistance, and ensuring customer satisfaction through effective communication and problem-solving.

What your day will look like ?

Your typical day will be a dynamic mix of planning, problem-solving and coordination to ensure proper and fast delivery of MRT services to our customers. It will likely start with reviewing MRT event data/key metrics and liaising with internal/external stakeholders to address urgent issues, including with MRT technicians, shop managers, sales and finance departments. As an MRT event manager, you will also be responsible for handling day-to-day communications with our suppliers and customers related to service delivery, invoicing and any possible issue or arising disagreement. Additionally, you will be asked to join key CSC business reviews and provide updates as required. No two days are identical, influenced by unexpected breakdowns and operational needs, requiring flexibility, ability to work autonomously and strong leadership.

The position will provide opportunities to grow in scope, visibility and understanding of the CSC and its aftermarket ecosystem. It will pave the way for further professional development, especially in the field of shop operations, sales or customer services.

Your tasks:

  • Accurately assesses the customer needs and requirements to provide technical, logistic and commercial support for MRT-related services to support P&WC engines and installations;
  • Understand applicable technical publications, airworthiness regulations, as well as EHS and ITC requirements to effectively identify solutions to return engines into service (RTS);
  • For a given work scope, identify technician with the proper capabilities, establish parts listing and tooling required and ship parts and tooling to meet the RTS strategy;
  • Generate MRT quotations aligned with work scope and follow-up on commercial offer until closure with customer, including internal negotiation and coordination. Keep strong control of operational, financial and service level KPIs, including annual sales and output targets, as well as on processes and best practices;
  • In parallel, manage relationship and transactions with the CSC suppliers for tooling, parts and/or technicians, ensuring payment alignment, incoming invoice management, margin checks for increased profitability, as well as possible escalation or dispute resolution;
  • Initiate immediate contact for an AOG or urgent situations with P&WC internal and external organizations to offer fastest return to service solution. AOG situations might support outside of typical office hours, including on weekends on rotational basis with the team.
  • Effectively documents and monitors events with CRM for all customer interactions from MRT event initiation to closure. Ensure proper and smooth communication with the field technicians and all stakeholders involved for updates and to address concerns in a timely manner.
  • Assist all other departments to resolve potential customer issues and foster strong relationship within the Command Center team. This may involve punctual or more long-term support to the rental and logistic service teams within the CSC Command Center.

Your profile:

  • Successful degree in relevant studies, i.e. Business Administration, Logistics/Supply Chain, Engineering or equivalent working experience.
  • Technical interest, knowledge of aircraft engines or aviation industry. Prior experience with Pratt & Whitney Canada engine lines would be a plus.
  • Understanding of commercial processes, contractual language and invoicing.
  • Excellent customer service, problem solving and organizational skills handling multiple tasks simultaneously and prioritizing work requirements.
  • Very good English communication skills and interpersonal skills to present information to all levels of the organization. The candidate should be a dedicated team player, at ease with working in a dynamic, international environment.
  • Working knowledge of MS Office (Word, Excel, Access, PowerPoint) and conformable working with multiple IT platforms (CRM and SAP S/4HANA).
  • Readiness for on-call services, including outside of typical working hours (occasionally).

Our offer:

It is our self-image to invest in the professional and personal development of each employee by providing a comprehensive range of further education and tailor-made development programs. Besides, you will be working very closely with other departments within our company and the group allowing you deep insights and good understanding of our business. 

In addition to a broad range of benefits provided by collective agreements and beyond by CSC, we offer a range of further services tailored to your needs: Measures to balance work and family life are just as important to us as a personal retirement plan. Also, CSC is involved in health and fitness.

As a technology company, women with a qualified education are also very important to us. Your applications are especially welcome!

Ready?

Then give your career a boost and send us your complete dossier, the earliest possible start date, and your salary expectations through our online application form that you can access directly from this page.

We are looking forward to meeting you!

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