Senior Product Support Engineer I - Customer Account Manager ​

Code - SECAM

We Shape the Future of Aviation - one in three planes flies with MTU technology.  We work hard to keep growing – not just for tomorrow or next week, but for generations to come.  Join us to shape your career and the future of aviation.

MTU is looking for an experienced engineer to join us for an opportunity to progress their career through meaningful work in a collaborative environment.  We are committed to building your engineering expertise, gas turbine hardware knowledge and project management skills. Our company offers a comprehensive set of benefits so that you can select what best meets your needs. We also promote a healthy work-life balance through a hybrid work schedule, flexible work arrangements, and paid time off. MTU AENA employees drive their own success in an environment that celebrates achievements.

The PW800 Customer Account Manager reports to the Program Integration Group Lead within the Product Supporting Engineering Department at MTU Aero Engines North America and supports key development activities. 

The PW800 Customer Account Manager (CAM) will work as the single point of contact for owners, operators and service centers for all aspects of Pratt & Whitney Canada (P&WC) support. This includes MRO customer management and performing duties aimed at managing customer technical and commercial topics, relationships and developing new business from existing customers. He/she will work with the Customer Service Engineer, Pratt & Whitney America (P&W) CIPTs as well as P&WC’s engineering teams. The candidate will provide concierge level service as the single point of account management for all aspects of the relationship with P&WC. He/she will work with remote team members from around the world to coordinate solutions to the customers.

Essential Functions: 

  • Support team in achieving an increased fly-hour agreement penetration and retention in market
  • Become proficient in all P&WC service offerings in order to support customer operations 
  • Support customer’s navigation of the diagnostics portal and product publications
  • Support all warranty queries
  • Leverage best practices to optimize aircraft availability
  • Monitor all off-wing/on-wing forecasted events, geographic field readiness and capabilities
  • Ensure all work authorizations are raised and assigned
  • Coordinate return of assets (rental engines, LRU, nacelle LRU, etc…)
  • Maintain customer visit plan, ensuring CRM is updated accordingly
  • Maintain customer account profile and briefing papers
  • Monitor and maintain customer administration readiness (COI, engine documentation, PO)
  • Collaborate with the Service Delivery Team for the on-time reporting of contact reports, customer profile, mood management, DPHM alerts, campaigns and overall account health
  • Maintain P&WCs relationship with service center(s)
  • Own customer issues and drive value chain accountability for timely resolution
  • Provide on-site assistance and solutions for all technical, commercial and operational problems

Competencies:

  • Able to lead temporary and virtual teams  
  • Excellent communication skills
  • Ability to manage multiple complex projects simultaneously
  • Strong attention to detail
  • Strong Presentation skills
  • Strong personal organizational skills
  • Strong sense of urgency to take timely actions to meet customer needs
  • Ability to work independently and within a team environment

Requirements for this position include:

  • Bachelor’s Degree or Master’s Degree in relevant field
  • 5-12+ years of related engineering experience 
  • Capability to review and analyze technical requirements
  • Knowledge of jet engine operations, aircraft corporate maintenance operations, and aviation business models preferred
  • Knowledge of Engineering Changes (EC’s) preferred 
  • Experience in program/project management preferred
  • Eligible to work in the United States without Sponsorship
  • Regular domestic travel 
  • On call & occasional short notice domestic travel availability

Your Future at MTU Starts Here!

Ready to give your career a boost? Send us your complete application by listing your earliest possible start date.  We look forward to getting to know you. 

 

 

MTU Aero Engines North America, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. 

MTU Aero Engines North America, Inc. endeavors to make www.mtuusa.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 860-258-9700. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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