MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in Delta, BC as 

Customer Account Manager ​

Code: MVCS / 23235

Salary:  $105,000 - $115,000 per year

Company name: MTU Maintenance Canada Ltd.

Business Address: 4300 80th Street, Delta, BC V4K 3N3

Job type: Permanent, Full-time

Work Location: Delta, BC

Language of Work: English

Number of Positions: 1

The Customer Account Manager is responsible to ensure that the customers’ and MTU’s interests are protected in accordance with contractual obligations and to ensure that services on customer engines are completed within budgetary requirements, and within acceptable business practices. Typical duties include representing the customer effectively within MTU, managing and maintaining an overview regarding the processing of work orders, ensure that customer requirements are met, customer communication is effective, and maintain optimum results for MTU and its customers. 

Your Tasks:

  • Ensure that invoices reflect customer and MTU expectations.
  • Obtaining and internally communicating customer removal forecasts and updating upcoming work forecast.
  • Providing input to management reporting and feedback to Accessories Programs Manager on Shop Visit Status.
  • Ensure that effective customer set-up is achieved and that the customer requirements are effectively communicated to Operations and implemented during the shop visit.
  • Organize customer on-site maintenance activities, including Field Service.
  • Ensure that the engine specific information is transferred from customer to internal interfaces via computer transactions, meetings and engine owner processes.
  • Obtain engine shop visit data from the customer and coordinate Workscope Review Board.
  • Ensure customer requirements are reflected in ASO (Accessories Sales order) and ensure that the agreed upon work-scope reflects customer expectations.
  • Responsible for generating quotes and providing them to the customer accurately and in a timely fashion.
  • Perform cost monitoring throughout the Accessory repair process and ensure that internal and external customers are kept informed of price implications.
  • Responsible for entire invoicing process, cost estimations (work request), monitoring costs to ensure they remain within budget in conjunction with the customer and engineering, and reviewing invoices.
  • Managing and maintaining an overview regarding the processing of work orders, ensure that customer requirements are met, customer communication is effective and maintain optimum results for MTU and its customers.
  • Interface in production control and logistics for Shop Visit planning and scheduling.
  • Monitor and manage all the contractual terms and conditions and KPI’s such as Turn Around Time (TAT), cost and workscope requirements
  • Ensure that warranty claims against OEM and warranty claims from customers against MTU are administered effectively.
  • Responsible for the organization and instructions for Accessories shipment(s)
  • Inform customer regarding progress of Accessories in repair and the repair cost by through customer updates, including weekly written status reports which stipulates engine TAT and serviceability dates.
  • Responsible for coordination of Master Parts List and customer supplied material (COP - Stock), as well as on-call service and AOG support.
  • Resolve customer inquiries, as well as Customer Complaint Management.
  • Ensure appropriate communication with external and internal customers.
  • Representing the customer effectively within MTU and possess an understanding of customer requirements and perspective.
  • Handling of invoice disputes.
  • Respond to customer on specific requests within the agreed reasonable times using multiple methods of communication (Email, phone or B2B interface)

 

Our Requirements:

  • Post-secondary education in Engineering or Business.
  • Minimum 5 years of experience in sales and customer support in an aviation environment.
  • Expertise in SAP/ERP Customer Support specific functions/transactions.
  • Advanced knowledge of practices and regulations as well as aviation specific requirements in respect to Maintenance Repair and Overhaul Operations.
  • Intermediate knowledge of export control and compliance
  • Knowledge of engine accessories management.
  • Basic knowledge of engine types V2500, CF6 and CFM56 engines, their characteristics and specifics.
  • Proficiency with Microsoft Operation System, Windows System, and all MS Office programs.
  • Advanced negotiation and 'closing' skills.
  • Advanced ability to read about and understand technically complex issues.
  • Strong verbal and written communication skills
  • Excellent customer service-oriented thinking
  • Advanced ability to think analytically and in a business-like manner

 

We Offer:

  • Generous relocation package available to eligible candidates
  • We offer great benefits from your first day (no waiting period)
  • 100% match company pension
  • Extended Medical and Dental Programs
  • Disability Insurance
  • Employee and Family Assistance Program
  • Life Insurance
  • Vision Care and Rx Safety Vision Program
  • Free On-site Parking

Go to our website, to learn more about us.  After your application is received, hiring managers will review for potential next steps.  

MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.