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Customer Service Rental Event Manager – Aviation (all genders)

in Ludwigsfelde bei Berlin 

Kennziffer - CSC / Operations

Pratt & Whitney Canada Customer Service Center Europe GmbH (CSC) is the single point of contact for after-sales support in the EMEA region, including repair and overhaul, engine fleet management, customer support and logistic support functions. The Service Center is seeking a service-focused Rental Event Manager to join its Command Center team in Ludwigsfelde, Germany. The role involves coordinating and handling engine rental activity requests, including management of asset allocation, commercial, contractual and logistic discussions to meet customer satisfaction and best in class service level.

What your day will look like ?

In this position, you will be responsible for managing any customer requests related to engine rental in the EMEA region. Your typical day will be a dynamic mix of planning, problem-solving and coordination to ensure proper and fast delivery of rental services. It will start with reviewing status/progress of the rental events and consulting with internal/external stakeholders to address pressing issues, including with P&WC Leasing, shop managers, sales, and finance departments. As a Rental Event Manager, you will also be responsible for handling day-to-day communication with customers, including any issue or arising disagreement. Additionally, you will be asked to join key CSC business reviews and provide updates as required. No two days are identical in this role, influenced by unexpected breakdowns and operational needs, requiring flexibility, creative problem-solving skills and strong leadership. 

The position will provide opportunities to gain experience in scope, visibility and understanding of the CSC and its aftermarket ecosystem. The role will pave the way for developments within the Command Center team and/or within the CSC organization, especially in the field of shop operations, sales, or customer services.

 

STARKE AUFGABEN

  • Review rental requests for the EMEA region and interact with internal stakeholders, including P&WC Leasing, to find best solutions to meet customer’s requirement, keeping in mind allocation priorities, market dynamics, and need to optimize rental pool for revenue generation.
  • Coordinate all administrative requirement, draft, negotiate and sign CSC engine rental agreements. Ensure day-to-day execution of the agreements and address all related questions - logistics, commercial, contractual, as well as with regards to post-rental inspections and smooth/timely return of the asset.
  • Initiate immediate contact for an AOG or urgent situations with P&WC organizations (P&WC CFirst Center) to offer fastest return to service when a rental engine is needed. AOG situations might require support outside of the typical office hours, including on weekends on rotational basis with the team.
  • Develop and improve customer relationship via regular and targeted communications throughout the rental process. Effectively documents interactions and information with CRM for all customer’s event, from initiation to closure.
  • Act as a liaison between internal teams and customers to facilitate resolution of issues, including possible technical and operational challenges, and foster collaboration within and outside of the Command Center team when related to rental activities.
  • Support financial reporting activities, including payment alignment, invoices management, accuracy with invoicing generation and monthly reviews.
  • Identify and share recommendations for process enhancements, integration with P&WC Leasing, ownership of the EMEA market
  • Propose ideas and projects.


BESTE VORAUSSETZUNGEN

  • Successful degree in relevant studies (i.e. Business Administration, Logistics/Supply Chain, Engineering) and/or relevant work experience.
  • Technical interest, knowledge of aircraft engines or aviation industry. Prior experience with Pratt & Whitney Canada engine lines would be a plus.
  • Good understanding of commercial processes, contractual language and invoicing.
  • Working knowledge of MS Office (Word, Excel, Access, PowerPoint) and conformable working with multiple IT platforms (CRM and SAP S/4HANA).
  • Strong customer service focus, abilityto manage multiple tasks simultaneously and to build relationship with stakeholders.
  • Demonstrated problem solving skills along with ability to propose process changes and improvements. Willingness to drive business and take initiative.
  • The candidate should be a positive and dedicated team player, at ease with working in a dynamic, international environment.
  • Excellent written and verbal English communication skills.
  • Readiness for on-call services, including outside of typical hours (occasionally).

AUSGEZEICHNETES UMFELD

  • Attraktive Vergütung nach IG Metall Tarifvertrag, Urlaubs- und Weihnachtsgeld, weitere Sonderzahlungen, Mitarbeiter:innen-Aktienprogramm und Betriebliche Altersvorsorge
  • Work-Life-Balance: 35h-Woche, 30 Tage Urlaub und flexible Arbeitszeitmodelle mit Gleitzeit Möglichkeit und mobilem Arbeiten
  • Umfangreiches Weiterbildungsangebot und maßgeschneiderte Entwicklungsprogramme
  • EGYM Wellpass und Betriebssportgruppen
  • Mobilitätsangebote wie Fahrradleasing, Zuschuss zum Deutschlandticket und vergünstigte Pendel- und Werksbusse sowie Fahrzeugleasingprogramme
  • E-Ladesäulen und kostenfreie Parkplätze
  • Finanzielle Umzugsunterstützung für Neueinsteiger:innen
  • Betriebsgastronomie und Barista Bar
  • Großartiger Teamspirit und Mitarbeiter:innen Events

Wir gestalten die Zukunft der Luftfahrt und verbinden Kulturen und Menschen miteinander. Die Vielfalt unterschiedlicher Ideen, Erfahrungen und Perspektiven unserer Mitarbeiter:innen sind entscheidend für unseren Erfolg. Als Arbeitgeber setzen wir uns daher für Diversity & Inclusion am Arbeitsplatz ein. 

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Ihr:e Ansprechpartner:in im Personalbereich:

Sabine Froemke

 

 

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