Das Pratt & Whitney Canada Customer Service Centre Europe, kurz: CSC, ist ein Gemeinschaftsunternehmen der gleichberechtigten Partner MTU Maintenance Berlin-Brandenburg und Pratt & Whitney Canada (P&WC). Es ist verantwortlich für die Marketing- und Vertriebsaktivitäten für P&WC-Triebwerke und betreut Kunden in Europa, Afrika sowie im Nahen und Mittleren Osten. Die akquirierten Instandsetzungsaufträge werden von der MTU Maintenance Berlin-Brandenburg oder weiteren Standorten im weltweiten Pratt & Whitney Canada Service Centre-Netzwerk ausgeführt. Werden auch Sie zum nächstmöglichen Zeitpunkt Teil unseres engagierten Teams in Ludwigsfelde bei Berlin als 

Working Student AOG Services and Technical Support (all genders)

The EMEA CFirst AOG department at Pratt & Whitney Canada CSC Europe provides technical and Aircraft on Ground (AOG) support, focusing on customer service to keep fleets operational. This customer-facing team collaborates closely with internal and external groups—such as Spare Parts, Rental Engines, Mobile Repair, Customer Engineering, Chief Engineering, Technical Publications, Warranty, and others—to promptly resolve customer requests. During the internship, you will be assigned a mix of recurring and unique tasks.

You will assist engineers and communicate daily with our customers that are in over 200 countries. This is a chance to learn about engine operations and maintenance related activities along with the excellent service Pratt & Whitney Canada offers since 1928.

As a member of our team, you would be at the very center of Customer Engineering, Engineering, Sales, Finance, Engine Leasing, Warranty, Spares, Mobile Repair and Management.

Was Sie bei uns erwartet

Based on interests & skills:

  • CRM Data Validation: Regularly verify the accuracy and completeness of case data within the Customer Relationship Management (CRM) system.
  • KPI Creation and Extraction: Generate and extract Key Performance Indicators (KPIs) for both the CFirst and CSAT (Customer Satisfaction Score) Departments
  • Monthly Report Calculation and Dashboard Development: Calculate data and contribute to the preparation of monthly reports presented to P&WC executives. Design and create dashboards and reports as requested by management.
  • Technical Engine Analysis Support: Assist with the technical analysis of faulty engines
  • Internal Training and Campaign Support: Take notes and help organize internal trainings and campaigns
  • Stakeholder Communication Management: Manage communications with a variety of internal and external stakeholders
  • CRM Case Management and Data Updates: Manage cases and update relevant data within the CRM suite
  • Premium/High-Level Customer Contact Verification: Verify the accuracy of contact information for premium and high-level customers
  • Independent Project Analysis and Execution: Analyze and tackle projects autonomously

At Pratt & Whitney Canada Customer Service Centre Europe, the difference you make is on display every day. Just look up. Are you ready to go beyond?

Was Sie mitbringen

  • Enrolled in a bachelor’s or master’s degree program in Computer Science, Business Administration, Engineering, or a related field
  • Be able to work on-site with the option to work remotely 2 days a week
  • Very good English language skills
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Comfortable working with multiple IT platforms (CRM, SAP, Outlook, etc.)
  • Basic knowledge of data analysis and reporting tools (e.g., Excel, SQL, Power BI)
  • Strong organizational and time management skills and to manage numerous tasks and multiple responsibilities
  • Proactive mentality in dealing with complex situations, a approach to problem-solving and to keep attention to detail
  • Must be customer-oriented and have a sense of urgency
  • Ability to work independently and as part of a team

Was wir Ihnen bieten

  • Praxiseinblicke in die innovative und zukunftsweisende Luftfahrtbranche
  • Verantwortungsvolle und interessante Aufgaben sowie Teamspirit
  • Persönlicher Ansprechpartner und individuelle Betreuung
  • Flexible Arbeitszeiten und Freizeitausgleich
  • Netzwerkangebote

Bewirb Dich jetzt und gib Deiner Karriere ordentlich Schub! Bitte sende uns online Deine vollständigen Unterlagen (Lebenslauf, Notenübersicht der Hochschule, Schulabschlusszeugnis sowie eine aktuelle Immatrikulation) zu.

Wir freuen uns, wenn Du gemeinsam mit uns durchstartest!

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