MTU Maintenance Dallas is part of the world’s largest independent jet engine MRO company based in Germany providing aftermarket and OEM-licensed engine maintenance services worldwide.  As a part of MTU Aero Engines, with over 80 years of experience in the design, development, and production of jet engine components, modules, and engines; MTU Maintenance is a global network of over 4,000 employees with over 35 years of experience in the MRO market.   

MTU provides maintenance from targeted hospital visits to complete overhauls on over 30+ commercial aero engine and industrial gas turbine lines and has completed more than 18,000 shop visits for over 1,400 customers worldwide.  Within this Global network, MTU Maintenance Dallas provides hospital shop and on-site maintenance services.     

IT Support Coordinator ​

We are seeking a highly organized and technically skilled IT Support Coordinator to oversee and manage our central Helpdesk operations. The ideal candidate will have hands-on experience with ServiceNow, coordinate local external field service teams, support IT operations in the TestCell environment, and be responsible for maintaining and supporting video conferencing systems in meeting rooms.

Duties/Responsibilities: 

  • Coordinate the central Helpdesk to ensure timely and effective resolution of IT issues.
  • Utilize ServiceNow for incident tracking, service requests, and reporting.
  • Manage and coordinate local external field service providers to support on-site IT needs.
  • Provide IT support in the TestCell environment, ensuring system reliability and performance.
  • Maintain and support video conferencing systems in all meeting rooms, ensuring seamless communication experiences.

Required Skills/Abilities:  

  • Proven experience in IT support or helpdesk coordination.
  • Hands-on experience with ServiceNow or similar ITSM tools.
  • Strong organizational and communication skills.
  • Ability to manage external service providers effectively.
  • Technical knowledge of video conferencing systems and IT infrastructure.

Benefits:

  • Medical, Dental, Vision, and STD insurance are effective immediately
  • Medical Flexible Spending Accounts
  • Employer-paid LTD and Life / AD&D insurance
  • 401k with employer matching up to 2% with an additional discretionary contribution to 1% provided from the employer
  • Paid 2 weeks of Vacation, paid 10 days of PTO & Holidays
  • Annual Tuition Reimbursement
  • Monthly $30 Gym Membership Reimbursement
  • Passport and renewal compliance, and TSA reimbursement
  • Employee Assistance Program

 

Your Future at MTU Starts Here!

Ready to give your career a boost? Send us your complete application by listing your earliest possible start date.  We look forward to getting to know you. 

MTU Maintenance Dallas, Inc. is an Equal Opportunity Employer.  All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

For more information and additional resources on “EEO is the Law,” please visit: https://www.eeoc.gov/employees/index.cfm

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