MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team in Delta, BC as 

Manager Accessory Programs​

Code: MCVA / 23235

Salary:  $114,000 - $140,000 per year

The Manager Accessory Programs is the leader responsible to ensure that the customer service team.  They have the tools, knowledge and processes to execute best in class customer service.  The team is the technical and commercial interface between the company and the customer. The Manager Accessory Programs will be responsible for the professional management and support of its customers and contracts and core KPIs externally to the customer and internally to MTU.

Typical duties include representing the customer effectively within MTU, by building and leading a team to drive the customer’s requirements through the organization on time, on budget, on quality, ensuring and improving our customer’s satisfaction while maintaining optimum results for MTU-C and its customers.  The Manager Accessory Programs must also have experience in process implementation and transformation/change management.  They must also be fluent with current technology and experience with Tableau.

Your Tasks:

Sales Oriented:

  • Support sales activities with existing and new customers, involvement in proposals and contracts for new customers.
  • Manage customer orders and contracts as well as ensure profit and loss analysis.
  • Support customer program reviews

Shop Visit Related:

  • Ensure each shop visit follows the shop visit execution process, technical requirements outlined in the Component Maintenance Manual (CMM), commercially and meets the company’s financial goals

Contract Related:

  • Monitor all key KPIs and Program health:  TAT, budgets/costs, customer satisfaction, quality in accordance with contractual arrangements, customer requirements and MTU requirements.
  • Ensure optimized contract management and post shop visit analysis
  • Optimize the financial result in accordance to MTU guidelines.
  • Responsible for coordination of on-call service and AOG support.
  • Initiate customer complaint management and voice of the customer actions as required
  • Ensure that after each shop visit the organization evaluates the activities and processes with a focus for continuous improvement
  • Ensure that effective customer set-up is achieved and that the customer requirements and budgets are effectively communicated to Operations and implemented prior to the shop visit.
  • Build both strong internal and external customer relationships based on trust and reliability

Our Requirements:

  • Bachelor/University degree in a Business related area and 5-7 years  of experience in customer support, preferable in an aviation environment with some financial background/experience
  • or >6 years equivalent education with technical background and customer support, preferable in a aviation environment
  • Advanced knowledge of MS Office Word, Excel, Power Point
  • Intermediate knowledge of SAP or similar ERP system in Customer Support specific functions/transactions is preferred

The Perks (The Good Stuff):

  • We offer great benefits from your first day (no waiting period)
  • 100% match company pension
  • Employee and Family Assistance Program
  • Life Insurance
  • Vision Care and Rx Safety Vision Program
  • Free On-site Parking
  • Extended Medical and Dental Programs starting the 4th month
  • Disability Insurance starting the 4th month

Go to our website, to learn more about us.  After your application is received, hiring managers will review for potential next steps.  

MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

This position may require access to export-controlled goods and technology. As a condition of employment, candidates must be able to comply with all applicable export control laws, including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology. 

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.

 

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