MTU Maintenance Australia, based in Perth, is the regional contact for On-Site and Field Service MRO solutions for Aero Engines (CF34) and Industrial Gas Turbines (LM2500 and LM6000) in the Asia-Pacific region. As part of the global MTU Maintenance On-Site Service network, we have been combining technological expertise with in-depth experience for over a decade to implement individual solutions directly at our customers' sites. Our claim: highest quality, fast availability, efficiency and reliability - supported by modern processes, digital technologies and a dedicated team of specialists.

13,000 people. 19 locations worldwide. One in three planes flies with our technology. Even more economical, lower in emissions and quieter. We shape the future of aviation. The only thing missing: You! Become part of our team at the Perth WA location

Customer Account Manager (all genders)

 

TASKS

The Customer Account Manager (all genders) is responsible for the end-to-end management of customer accounts and contracts, ensuring customer satisfaction while achieving business objectives. The role focuses on maintaining strong customer relationships, ensuring order compliance, and driving profitability through effective account and contract management.

Account Management and Customer Support:

  • Serve as the primary point of contact for customers, managing all aspects of their accounts.
  • Build and maintain strong, long-term relationships with clients, ensuring satisfaction and loyalty.
  • Provide regular updates to customers, including the creation and delivery of 'Weekly Status Reports.'
  • Coordinate customer visits and ensure seamless interaction during on-site visits.
  • Oversee the complete lifecycle of customer orders, including engines, modules, and parts.
  • Ensure customer requirements are met, including turnaround time (TAT) and on-time delivery (OTD).
  • Manage order workflows internally, coordinating with relevant departments to meet project timelines.
  • Monitor ongoing costs for active orders and implement measures for profitability optimization.
  • Respond promptly to customer inquiries and resolve any issues effectively.
  • Provide AOG support and participate in on-call duty rotations as needed.

Contract Management:

  • Negotiate and manage contracts with existing customers.
  • Prepare detailed cost estimates and proposals to achieve the desired margins.
  • Ensure compliance with all contractual obligations, including technical and financial parameters.
  • Conduct reviews of completed projects and recommend strategies for future improvements.
  • Manage invoicing, payment tracking, and assist in claims resolution in collaboration with the Finance team.

Operational and Financial Oversight:

  • Monitor account performance and provide updates on Plan vs. Actual results.
  • Support pre-sales activities, including induction planning and contract valuations.
  • Maintain accurate customer data in internal reporting systems and databases.
  • Collaborate with the Finance and Controlling teams to optimize financial outcomes for customer accounts

YOUR PROFILE

  • Bachelor’s degree in business administration, Engineering, or a related field (or equivalent experience).
  • Proven experience in account management or customer support, preferably in the aviation or industrial gas turbine industry.
  • Strong communication and negotiation skills, with the ability to manage customer relationships effectively.
  • Excellent organizational skills with attention to detail and a focus on achieving targets.
  • Knowledge of financial processes, including invoicing and margin management.
  • Familiarity with the Australian aviation or industrial sector is an advantage.

 

OUR OFFER

We offer you numerous additional services that are tailored to your needs. These include extensive further training and customized development programs, measures to combine family and professional life, such as flexible working time models or the possibility of mobile working. We offer you the best possible conditions for your success! We actively encourage applications from diverse backgrounds who fit the bill. Diversity is a core value at MTU and we believe that a diverse team leads to greater innovation and success. We welcome individuals of all races, ethnicities, genders, sexual orientations, ages, religions, and backgrounds to apply.

MTU Australia collects your personal information for the purpose of assessing your job application. If you do not provide this information, we may be unable to consider you for the position. We may share your application with related MTU entities involved in the recruitment process, including those based overseas (e.g. MTU Aero Engines in Germany). Your information is handled in accordance with the Australian Privacy Principles. You may request access to or correction of your personal data at any time.

Please see MTU Data Policy for Applicants. Please confirm in writing that you have read the Policy and that you have given your consent for the collection and use of your applicant data by submitting this application.

Ready to give your career a boost? Send us your complete application by listing your earliest possible start date to careers.australia@mtu.aero. We look forward to getting to know you.

 

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