#UPLIFTYOURFUTURE

Wir sind über 13.000. An 19 Standorten weltweit. Jedes dritte Flugzeug fliegt mit unserer Technologie.
Immer effizienter, leiser, nachhaltiger. Wir gestalten die Zukunft der Luftfahrt. Was wir noch brauchen? Sie.

Werden Sie Teil unseres engagierten Teams als

Customer Account Manager Global On-Site Network (all genders)

in Ludwigsfelde bei Berlin 

Kennziffer - MBS

Unsere Stellen sind vom Grundsatz her unbefristet, jedoch erfolgt die Besetzung zunächst befristet für ein Jahr.

STARKE AUFGABEN

Mission

As a Customer Account Manager for the global On-Site Network, you are responsible for the end-to-end coordination and execution of Field Service (FS) events for industrial gas turbines. You ensure seamless service delivery, customer satisfaction, and commercial success in a fast-paced, global environment.

Operational Support

  • Independent management of FS/OSS assignments from contract handover to invoicing
  • Coordination of planning, preparation, execution, and closure of service events using the MSD (On-Site Link) tool
  • Interface management with Supervisors, Engineers, Coordinators, and Service Centers
  • Ensuring availability of tools, materials, and personnel in collaboration with logistics, operations and the OSS Network
  • Monitoring of service progress and proactive issue resolution during deployments
  • Documentation and closure of service events in MSD and local ERP systems

Customer Support

  • Primary point of contact for customers during FS/OSS assignments
  • Regular communication and updates to customers before, during, and after service events
  • Preparation and distribution of service reports and status updates
  • Support for customer visits, audits, and technical reviews
  • Ensuring compliance with customer requirements (e.g., response time, service quality, documentation)

Contract & Commercial Management

  • Review of contractual terms and service scope in collaboration with Sales
  • Support in the preparation of quotes and cost estimates for FS/OSS events
  • Monitoring of cost performance and contribution margin during service execution
  • Support in invoicing and coordination with Finance and Controlling
  • Tracking of open items and follow-up with customers on payments and documentation

Additional Responsibilities

  • Participation in on-call duty and AOG (Aircraft on Ground) support
  • Active participation in the global MBS CAM community
  • Execution of tasks of similar or related nature as assigned by the responsible manager
  • Support in change management and transition activities related to MBS integration

BESTE VORAUSSETZUNGEN

Education & Professional Qualifications

  • Technical or commercial degree in mechanical engineering, industrial engineering, business administration, or a comparable field
  • Experience in the service business for industrial equipment, ideally in the field of gas turbines or large engines
  • Knowledge of deployment planning or, if applicable, project management
  • Familiarity with ERP systems (e.g., SAP) and tools such as Microsoft Dynamics
  • Good command of German and English (at least B2 level) (additional languages are a plus)
  • Basic understanding of contract and cost management

      Professional Competencies

      • Experience in the coordination of international service assignments
      • Ability to analyze costs, margins, and performance indicators
      • Knowledge of logistics processes, material provisioning, and personnel scheduling
      • Ability to communicate across interfaces with engineering, sales, customers, and internal departments

      Soft Skills

      • Organizational talent: Ability to plan and manage complex assignments in a structured way
      • Strong communication skills: Confident interaction with customers and internal stakeholders
      • Customer orientation: Focus on service quality, response times, and customer satisfaction
      • Problem-solving skills: Proactive approach to disruptions or deviations during assignments
      • Teamwork: Collaboration with global teams and contribution to the community
      • Resilience & flexibility: Ability to handle short-term changes, willingness for on-call duty and AOG support
      • Self-responsibility: Independent working style and decisiveness

        AUSGEZEICHNETES UMFELD

        • Attraktive Vergütung nach IG Metall Tarifvertrag, Urlaubs- und Weihnachtsgeld, weitere Sonderzahlungen, Mitarbeiter:innen-Aktienprogramm und Betriebliche Altersvorsorge
        • Gute Work-Life-Balance: 35h-Woche, 30 Tage Urlaub und flexible Arbeitszeitmodelle mit Gleitzeit Möglichkeit und mobilem Arbeiten
        • Umfangreiches Weiterbildungsangebot und maßgeschneiderte Entwicklungsprogramme
        • EGYM Wellpass und Betriebssportgruppen
        • Mobilitätsangebote wie Fahrradleasing, Zuschuss zum Deutschlandticket sowie Fahrzeugleasingprogramme
        • E-Ladesäulen und kostenfreie Parkplätze
        • Finanzielle Umzugsunterstützung
        • Betriebsgastronomie mit leckeren abwechslungsreichen Gerichten
        • Großartiger Teamspirit und Mitarbeiter:innen Events

        Wir gestalten die Zukunft der Luftfahrt und verbinden Kulturen und Menschen miteinander. Die Vielfalt unterschiedlicher Ideen, Erfahrungen und Perspektiven unserer Mitarbeiter:innen ist entscheidend für unseren Erfolg. Als Arbeitgeber setzen wir uns daher für Diversity & Inclusion am Arbeitsplatz ein.

        STARTKLAR?

        Geben Sie Ihrer Bewerbung Schub und schicken Sie uns Ihre vollständigen Unterlagen online. Gleich jetzt, gleich hier. Wir freuen uns auf Sie!

         Ihr:e Ansprechpartner:in im Personalbereich:

        Frau Isabell Tückmantel

        Isabell Tückmantel

         

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